Refunds/ Returns Policy

Refunds and returns of Scrubs

Scrubd always strives to provide you with the best possible scrubs and other equipment.  That being said, there is always a possibility that something may have gone wrong in manufacturing and we will look to rectify that situation as soon as possible.

We will gladly offer a refund if the following conditions are met: 

  • The item does not contain any embroidery
  • The item has not been washed or worn
  • The item has not been altered in any way, such as length or style customizations,
  • The item was not a custom order
    • Custom scrub tops or pants with dimensions not currently included in our size guide. For example, if you have specified full length dimensions not currently included in our size guide, this is treated as a custom request and unfortunately cannot be refunded, returned or exchanged at this time.
    • Custom scrub tops or pants made from materials not currently included in our shop, as per your request, will also not be eligible for return, exchange or refund.

Scrubd reserves the right to determine whether the above conditions have been met regarding all requests for returns or refunds. Once the conditions have been met we will communicate. Feel free to contact us if you are unclear whether your item qualifies for a refund or return.

Process:

  • Bring the item to an agreed public location where a Scrubd representative will evaluate it for faults
  • If you require delivery, this will be at your expense. 
  • If it is determined that the item is faulty, Scrubd will either offer you a full refund or replace the item with one of your choice for the same price and pay for the delivery of the item back to you

Masks, Sanitizers and other products

Unfortunately, Scrubd does not offer refunds or returns on any masks, sanitizers or other products.

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